In 2016, the bank sector drew up an FAQ list providing more information about access to the basic banking service for asylum seekers and recognised refugees. These guidelines of course also apply to the war refugees from Ukraine.
The existing identification rules for entering into an ordinary customer relationship also apply for the basic banking service: in line with the usual procedure in the context of the anti-money laundering legislation, banks are obliged to identify their customers. They also have to be able to verify their identity, otherwise a basic banking service cannot be authorised. The bank will ask for the surname and first name, date and place of birth and (temporary) place of residence.