Another social role is to take our customers by the hand in their digital transformation – a topic closely linked to two other items on today’s agenda : Open data & Technology. Along with Fintech, the banking sector has been one of the pioneers in digital for years. First in the back office and today also in the front office. Everyday banking services lend themselves particularly well to digitisation, especially since the arrival of the smartphone. However, a major challenge remains. We have to ensure that the technological project is fully inclusive. In particular, the weakest in society should not be excluded. Some studies suggest that up to 40% of the population is not or almost not connected or has not mastered the basics of digital tools. As a result, this very quickly becomes a blocking point for daily operations, both with private and public counterparts: banking operations of course, but also job and education searches, the corona pass, the tax declaration, appointments to be made, etc..
Another major challenge is cyber security risk. Our members invest heavily in new technologies and security every day. The legal framework, which is fundamental to privacy protection, must however be sufficiently open to respond to tomorrow’s realities and needs. For the banking sector, where privacy protection has always been central, it is about striking the right balance between data protection and fighting fraud and protecting our consumers.
To achieve and ensure this right balance, all parties, public and private, must join forces.