New Febelfin video helps users to be more cautious when banking on the internet

9 July 2013

‘Never share your financial data, not even by telephone. Be vigilant with personal information.’ This is the key message of the video ‘See how easily freaks can take over your life' Duval Guillaume Modem and Febelfin have been developing these last few months. The video is a sequel to the Mind Reader video, which recently has taken a Golden Lion award at the famous Cannes festival for publicity spots.

This ‘See how easily freaks can take over your life' video shows how an actor manages to take control of an innocent victim’s life by making use of the information the latter carelessly had been putting on the internet. To some extent, this is exactly what internet criminals do.

Internet criminals increasingly present themselves as bank employees in order to push their victims into communicating their response code, i.e. their personal internet banking signature, over the telephone. They often make malicious use of personal data they have managed to retrieve on the internet, in order to gain confidence from their victims.

More than ever, one should be aware of the fact that safe internet banking is not only a concern of the bank but also of the user. Already now, banks take many measures in order to achieve maximum internet banking security. Customers have the obligation to protect their computers against viruses. Yet, the most important element in this respect may well be enhanced customer alertness. Customers should never communicate their internet banking codes, not even to someone who is calling them for instance under the pretext of being a bank employee or a police officer and asks them to disclose the response code  shown on the card reader screen. This response code indeed is as personal and secret as your bank card PIN code.

Less than 4 cases of fraud per million sessions

The number of internet banking fraud cases is rising. In the first quarter of this year, 473 cases of internet banking fraud were detected involving an amount of almost 1.3 million EUR. This increase is entirely due to phishing.


Below is a list of elementary precautions against fraud:

  • Never answer telephone calls made by someone who presents himself for instance as a bank employee or police officer asking for your response code!

  • Put your electronic signature (response code) only under an order you have been expecting or which you have asked yourself.

  • If you have any doubts, immediately abort the transaction and get in touch with your bank, especially when the process of signing does not correspond with the normal process. All banks have a help desk where you can ask your questions about internet banking. You will find the address on the website of your bank.

  • Regularly check your statements of account.

  • Make sure that the protection level of your computer is sufficiently high (by installing for example an up-to-date antivirus scanner and a fully protected WIFI connection).

Phishing is a technique used by criminals for swindling internet banking users. In most cases of phishing, customers are asked by e-mail to write down a number of data, including their telephone number, on a website or in an enclosure. Then the criminals make a phone call and pretend to be a bank employee or a police officer asking for the response code shown on the card reader screen. Criminals will use this information for illicitly withdrawing  money from the customer’s account.

More useful advice can be found on and on the websites of the financial institutions.   

         Mo                More information

For more information, please feel free to contact Mrs. Pamela Renders, spokesperson of Febelfin (02 507 68 31 - 0477 39 99 79 -

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