Card Stop services enable consumers to block their payment cards by phone in case of theft, loss or fraud. The existing 070 344 344 number is charged at 30 cents per minute. The new number 078 170 170 is a normal number, with no additional charges.
The decision to change the well-known Card Stop number was prompted by changes in the new telecommunications legislation. The banking industry also wanted to see extra charges for dialling Card Stop disappear. That was not possible with the 070 number, but is possible with an 078 number.
The introduction of a brand new number is an important step, which is why a transitional period has been provided. The old 070 344 344 number will remain in service for the next few years to ensure a smooth transition to the new number.
The new number will also be available round the clock, year round, in French, Dutch and English, and can be used to block various payment instruments (debit and credit cards, canteen cards, fuel cards, etc.) issued by Belgian payment, credit and financial institutions. There is no change in the accessibility of the number, which will continue to be easily accessible from abroad (+32 78 170 170).