If you are experiencing payment problems and wish to apply for a payment deferral, you are asked to contact your bank/lender from 19 September 2022 to see if you meet the conditions. This can be done by appointment or through the bank’s/lender’s digital channels (email, chat, mobile app, etc.) depending on the bank/lender. Check your bank’s/lender’s website.
Submitting a request can normally be done in several ways:
- submit through your bank’s/lender’s digital channels
- submit by email or letter with attachment of supporting documents
- submit to the branch where you are a client